Terms of Service

Last updated: 14 November 2026

Using this website

This website is provided for information about The Cozy Crumb, our products and our opening hours. By using it you agree to these terms. If you do not agree, please do not use the site.

We try to keep the information accurate, but products, availability and opening hours can change without notice. Please call us to confirm anything important.

Orders and collection

Orders are taken by phone and are confirmed by us during the call. Orders are for collection from our bakehouse at the address shown in the footer of this website.

Please collect your order at the agreed time. If you are running late, call us and we will do our best to hold it. Orders not collected on the day may not be kept.

Changes and cancellations

Please give us as much notice as possible if you need to change or cancel an order. Made-to-order cakes and large event orders are prepared specially, so late changes may not be possible. We will always discuss options with you in good faith.

Allergens and dietary needs

Our bakehouse handles wheat, gluten, milk, eggs, nuts, seeds, soya and sesame every day. Although we take care, we cannot guarantee that any product is free from allergens. Please tell us about any allergy or intolerance when you order and ask a team member for ingredient details.

Images and content

The illustrations, text and design on this website belong to The Cozy Crumb. Products may look different from the illustrations shown. Please do not copy or reuse our content without our written permission.

Our responsibility

Nothing in these terms limits your legal rights as a consumer. To the extent the law allows, we are not responsible for losses that result from relying on information on this website that later turns out to be out of date.

Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.